Service Manager - BENE At Leybold we pride ourselves on delivering first-class service to our clients. We are currently seeking a dynamic and dedicated Service Manager to join our team and drive our service delivery to new heights in the Belgium and Netherlands region.
Who you are Completed commercial or logistics training3-5 years of professional experience in customer service or transportationProficient in MS Office (especially Excel), ideally with Navision experience / CRM (Microsoft Dynamics 365)Business-fluent Italian and English; additional languages are a plusStrong communication skills, organizational talent, and a solution-oriented mindset What we Offer Impact goes both ways.
As an expert in customer service, you will ensure that our customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders.
Your work directly supports the service quality our customers count on every day. Who you are Completed commercial training (e.g., Office Management Assistant; ideally Freight Forwarding and Logistics Services or a comparable qualification)2–5 years of professional experience in a logistics or transport environmentGood knowledge of transport handling, freight exchanges (e.g., Timocom, Teleroute), and ERP systemsConfident use of MS Office (especially Excel) and common ERP systemsExperience working with international customers and CRM systemsSolid understanding of logistical workflows and service‑oriented processesStrong negotiation and communication skillsHigh level of intercultural competence and confidence when interacting with diverse stakeholders What we Offer Impact goes both ways.
Job Description As In-House Service Logistics Coordinator, you will be responsible for the following: SAP & Logistics Process Daily execution in SAP of goods receipt, put-away, transfer postings, picking, packing, goods issue, returns, consignment, stock transport orders and service notifications.
Your mission as the Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety.
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Become part of our diverse, dedicated and unique team! What you can expect The Customer Service Manager leads our local Customer Service team and plays a key role within our management group. In this role, you will guide a motivated team, enhance service quality, and actively contribute to business‑wide improvement initiatives.
As part of our team, you will take on the following responsibilities: You take on the control and monitoring of service relationships with external partners and service providers.You also support the specification, tendering, and procurement of new IT services as well as the selection of suitable service providers.In addition, you further develop existing services, SLAs, and KPIs and optimize them in terms of quality, compliance, and cost.You evaluate new technologies or solution approaches and provide recommendations for future business requirements.You conduct monitoring of the applications and services in use and ensure their stability.You also analyze incidents and ensure sustainable resolution within Second Level Support.Furthermore, you plan, coordinate, and oversee IT projects from implementation through testing to rollout, ensuring a smooth transition into operations.You further develop IAM processes such as identity lifecycle, role and authorization concepts, and recertifications, ensuring compliance requirements are met.
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In this position you will work with applications engineers, product engineers and account managers to design and offer Leybold service and solutions that helps clients supercharge their process efficiencies. This position acts as the service sales liaison between the Leybold factory and the client with the intent to teach companies how to maximize the life cycle of their equipment through means of the VTS Service Ladder.